To meet growing demand around the world, Genesys announced new availability in four additional Amazon Web Services (AWS) Regions. To help organizations meet rising customer expectations, Genesys continued its fast pace of innovation by releasing 30 new AI features during the period focused on further strengthening its generative, conversational and predictive AI capabilities. In addition, the number of digital interactions on the Genesys Cloud platform maintained an upward trajectory, growing nearly 3X year-over-year. Notably, customer usage of Auto Summarization for Agent Assist grew 3X during the quarter. As a result, more than 40% of total Genesys revenue during the quarter came from outside of North America.Īdoption of Genesys AI rapidly accelerated throughout the quarter, highlighted by the growth of Genesys Cloud Native Bots with usage for digital bots up nearly 4X and voicebots up nearly 5X year-over-year. This strong performance was driven by robust growth across all regions, led by Europe, Middle East and Africa (EMEA), where Genesys Cloud revenue increased 60% year-over-year. The Genesys Cloud™ platform ended the period with nearly $1.3 billion annual recurring revenue (ARR) i, growing approximately 50% year-over-year. Genesys ®, a global cloud leader in AI-powered experience orchestration, today reported the results for the third quarter of its fiscal year 2024 (Aug. For more information, you can check out our Dashboards & Wallboards listing on the Genesys™ AppFoundry here.Genesys Cloud Reaches Nearly $1.3 Billion Annual Recurring Revenue in Third Quarter of Fiscal Year 2024Ĭompany continues strong global growth with more than 40% of revenue coming from outside of North America during the quarter Schedule Demo or Try It Free to see how you can create unlimited number of views using out of the box Key Performance Indicators (KPIs) grids pictures marquees / tickers YouTube videos web content (such as weather forecast) and even slides (via PDF export and 2Ring Dashboards & Wallboards takes care of auto-paging through your content). Visual alert (color changes, blinking), audible alerts (one-time, repetitive), IM (Discord, Slack, Webex, Microsoft Teams), texting, and email alerts based on thresholds are also easy to setup and change on the fly.

Dashboards & Wallboards Real-Time Reporting & Alerting for Genesys Cloud CX™Ī cloud based solution for your Genesys Cloud CX™ platform for calculating & displaying real-time data on large screens in contact centers (wallboards) and also directly on computer screens of supervisors, agents and even on mobile devices of executives (dashboards).

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